I love it when users fancy themselves as IT pros. Today I’m investigating an issue where AutoCAD Electrical crashes for one user each time he tries to do a specific operation. Well, this guy is relatively new and he’s asked his co-worker for help. That’s fine… if they can support themselves, that makes my life easier. However, when the co-worker, who fancies himself an IT guy, can’t figure it out, he brings it to me with suggestions. His suggestion in this instance was that it was hardware. In fact here’s precicely what he suggested:

Hate to say it, but I’m leaning towards failing hardware somewhere – MB, CPU, or memory. Maybe get around it by changing memory timings, but I’m not too confident.

Changing memory timings?? Yeah, I’ll get right on that. Let me run down there and change the memory timings on that machine. I’ll use the secret memory timings selector dial on the back of the machine — it’s between the hard drive speed regulator and the network throughput throttle bit adjuster (the NTTBA).